Job Description

At Paradox, we believe when you get the people's things right you can build teams that can change the world. We’re a high performance culture with laser focus on building world class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automated interview scheduling, and so much more. 

We’re looking for top performers who have a track record of success and want to build a company together as we continue our triple-digit growth and expand our global footprint.

We are looking for a Technical Support Specialist to support the integrity of our expanding product line. This individual will leverage their QA experience, attention to detail, and creative problem-solving skills while working collaboratively with local and remote teams to provide software testing and support for Paradox’s ever-changing product. To succeed in this position, they must have the flexibility, high-give-a-damn, and communication skills needed to succeed in a fast-paced startup environment.

Role Responsibilities:

  • Triage help and support tickets, fully reproduce production issues and communicate workarounds
  • Perform manual testing of new features being iteratively developed
  • Communicate effectively, balance immediate and long term needs, and understands when to escalate critical issues to key stakeholders
  • Review and analyze client-specific system requirements and scope of services
  • Develop test cases from functional requirements to clearly convey the client/user intent

Experience & Requirements:

  • 2+ years of experience as a manual tester
  • Strong written and verbal communication skills - Vietnamese and English, required 
  • Ability to understand priority based on scope, need, urgency and relationship to business vision and goals
  • Proficient at "translating" technical information to users with a variety of skill levels
  • Ability to quickly learn new software applications and their components
  • Strong analytical and communication skills
  • Strong computer, data analysis, organizational and problem-solving skills
  • Experience in Jira preferred

Why you should work at Paradox:

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own career
  • The opportunity to build the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities
  • Comprehensive benefits including:

- Competitive performance-based salary

- Healthcare package with annual health check-up and premium medical insurance 

- Free lunch 

- In-house English class 

- Family Care package with medical insurance and child care allowance

- And heaps of internal events and team buildings to enjoy