Job Description

Are you passionate about solving interesting challenges and working with market-leading software products?

Do you thrive in a collaborative, team-oriented environment?

Are you looking to kick-start a career in tech and make a BIG impact right from the start?

At Paradox, we believe when you get the people thing right you can build teams that can change the world. We’re a high performance culture with laser focus on building world class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automatic interview scheduling, and so much more.

Recently named one of Forbes’ Top 500 Startup Employers, we’re looking for top performers who have a track record of success and want to build a company together as we continue our triple-digit growth.

We’re hiring a Technical Support Specialist to play a crucial role in supporting and expanding our product line. If you are a creative problem-solver who wants to kick-start your career in a challenging software QA & testing role, we want to hear from you!

We’re looking for a Technical Support Specialist who loves to:

  • Triage help and support tickets, fully reproduce bugs and production issues and communicate workarounds
  • Perform manual testing of new features being iteratively developed
  • Communicate effectively, balance immediate and long term needs, and understands when to escalate critical issues to key stakeholders
  • Review and analyze client-specific system requirements and scope of services
  • Develop test cases from functional requirements to clearly convey the client/user intent

Experience & skills required:

  • Internship or work experience in a technical support or QA testing role for software
  • Ability to understand priority based on scope, need, urgency and relationship to business vision and goals
  • Proficient at "translating" technical information to users with a variety of skill levels
  • Experience in Jira or similar project & bug tracking software
  • Ability to quickly learn new software applications and their components
  • Strong analytical and communication skills
  • Strong computer, data analysis, organizational and problem-solving skills
  • Authorization to work in the United States

Why you should work at Paradox:

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own career
  • The opportunity to build the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities
  • Comprehensive benefits including medical, dental, vision, life insurance, disability coverage, & a 401(k) retirement plan

Learn more about our full-time and intern career opportunities at